Assistant Manager (Outbound Services)

Role Overview

This role is focused on supporting the operations and managing systems administration for the Student Internship Programme (SIP) throughout the Polytechnic. The aim is to enhance the internship program's experience while driving operational efficiency.

Key Duties

• Offer operational assistance and oversee system administration for academic schools, managing platforms such as the SIP system, various dashboards, Internship Resource Hub, and other digital tools.
• Engage with schools to collect operational needs and feedback, coordinate resolutions for operational or system issues, and revise guidelines, SOPs, and references to ensure standard implementation.
• Maintain and update SIP resources and digital repositories to keep information correct, accessible, and aligned with operational requirements.
• Compile internship statistics and crafting management reports for stakeholders including the Ministry of Education, Polytechnic Management, and others.
• Create and sustain communication materials and digital channels to boost stakeholder engagement, support change management initiatives, and disseminate relevant updates.
• Assist with testing activities including system and user acceptance testing (UAT), as well as implementation and support after new SIP solutions are launched.
• Perform additional duties as assigned by the department.

Candidate Profile

• Possess academic qualifications in business administration, data analytics, information systems, or a related field.
• Previous experience in operational roles, system administration, project coordination, or service delivery is preferred.
• Highly detail-oriented with capability to manage multiple priorities while ensuring accuracy in reporting and documentation.
• Excellent communication and interpersonal skills, able to liaise effectively with both internal teams and external partners.
• Capable of working independently and collaboratively within a team setting.
• Resourceful and proactive, exhibits problem-solving abilities and a strong drive toward process enhancements.
• Comfortable with digital technologies, systems, data handling, automation, and AI-driven tools; experience with system testing, data reporting, or agentic AI solutions is considered a plus.

Additional Information

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