Application Specialist - Systems Operations (SharePoint)

Role Overview

We seek a skilled Application Specialist focused on Systems Operations, with expertise in Microsoft SharePoint, to maintain the stability, availability, and efficient operation of enterprise applications and integrated systems.

Key Duties

• Provide ongoing technical assistance and upkeep for enterprise-scale applications.
• Diagnose and resolve issues related to application performance, incidents, and operational challenges.
• Maintain and configure Microsoft SharePoint applications, workflows, and their integrations.
• Continuously monitor application health, system availability, and performance metrics.
• Participate in designing, developing, testing, and rolling out new applications and updates.
• Collaborate with stakeholders to collect and document both business and technical requirements.
• Create test scenarios and support User Acceptance Testing phases.
• Ensure smooth integration of applications with existing technology stacks for seamless data interchange.
• Configure applications to align with business needs and operational standards.
• Liaise with IT teams, business stakeholders, external vendors, and consultants for coordinated application management.
• Develop and maintain comprehensive technical documentation including specifications, user manuals, FAQs, and guides.
• Deliver training sessions for end-users to enhance adoption and effective use of applications.
• Champion change management efforts and support continual enhancement initiatives.
• Uphold confidentiality and safeguard sensitive business and application data.

Candidate Profile

• Holds a Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Possesses between 4 and 6 years of experience supporting enterprise application environments and systems operations.
• Demonstrated proficiency with Microsoft SharePoint, including configurations and workflow management.
• Strong background in application development, integration, configuration, testing, and troubleshooting.
• Experience programming with Java and/or Python.
• Familiar with both Agile and Waterfall development methodologies.
• Capabilities in business analysis, requirements gathering, data analysis, and visualization.
• Excellent problem-solving, communication, and stakeholder engagement skills.
• Effective collaborator with IT personnel, business users, vendors, and consultants.

Preferred Certifications

• Certified Associate in Software Engineering (CASE)
• Agile or Scrum Master certification
• Relevant programming/software development credentials
• Microsoft SharePoint certifications considered advantageous