- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 8 hours ago
- Work mode
- In office
- Education
- Tertiary education
- Eligibility
- Applicants must be residents of Singapore holding a valid work pass status to be eligible to apply.
- Resume
- Required to apply
Where you'll work
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Job description
About Expeditors
Expeditors is a Fortune 500 global logistics provider offering a comprehensive range of services such as air and ocean freight, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Our success is driven by our exceptional employees and a distinctive culture centered around values like attitude, curiosity, integrity, and excellence. With over 19,000 professionals across 350+ worldwide locations, we pride ourselves on professionalism, leadership, and an innovative customer service-driven approach to supply chain management.
Job Overview
As a Distribution Services Agent, you will assist the Supervisor in expanding our product and service reach within the district while fostering collaboration within our network. Your main goal will be to deliver exceptional customer service and manage all operational tasks tied to assigned customer accounts to ensure 100% satisfaction.
Key Responsibilities
- Manage daily customer service functions, including order processing, documentation, shipment coordination, reporting, invoicing, and filing.
- Address customer feedback, inquiries, and complaints promptly, escalating to supervisors when necessary.
- Ensure accurate and timely invoicing and billing to customers.
- Maintain precise inventory data within relevant systems.
- Gather and compile data to monitor key performance indicators.
- Keep the procedures manual up to date with processing specifications for each account.
- Organize and retain proper documentation related to orders and accounts.
- Take on additional tasks as needed to support department goals.
Qualifications and Skills
- Minimum tertiary education with at least 2 years of relevant experience; familiarity with warehousing and logistics operations is a plus.
- Proficient in Microsoft Office applications including Excel, Word, and PowerPoint.
- Strong customer service orientation with the ability to communicate effectively and work independently in a fast-paced environment.
- Adaptability and eagerness to learn and grow.
- Experience handling customers in a specific industry and familiarity with ERP systems such as Oracle or SAP where applicable.
Additional Information
This position requires candidates to be currently residing in Singapore and possess a valid work pass to be eligible for consideration.
Minimum education
Diploma / ITI / Vocational
Industry
Logistics & Supply Chain