Senior Customs Broker

About the Company

Join a global leader in international logistics known for professionalism, leadership, and a customer-centric approach. Expeditors operates worldwide with over 19,000 employees spanning more than 350 locations across six continents. As a Fortune 500 company headquartered in Seattle, Washington, Expeditors specializes in customized solutions and technological integration to meet complex global trade needs.

Position Overview

The Senior Customs Broker will be responsible for managing the clearance process of freight documentation through customs authorities. This role involves guiding customers on import/export regulations in both origin and destination countries while upholding compliance and providing superior service.

Key Responsibilities

• Manage customs clearance documentation for customers efficiently.
• Liaise daily with customs authorities to ensure smooth operations.
• Provide expert advice on customs compliance and resolve related issues.
• Review and evaluate policies, procedures, and internal controls related to customs operations.
• Ensure that all customers' shipments comply with relevant regulations.
• Identify opportunities for process improvements, risk mitigation, and IT solutions to enhance compliance and control.
• Collaborate within the Expeditors network regionally to exchange best practices and maintain uniform compliance standards.
• Support key account customers by addressing their customs needs comprehensively.
• Stay current with evolving customs requirements and implement necessary regulatory changes.
• Ensure accurate processing and collection of Duty and VAT.
• Follow up and resolve any customs queries or refund issues promptly.
• Maintain and update departmental standard operating procedures (DLSOPs), ensuring effective implementation.
• Support Sales and Account Management teams with cost optimization solutions.
• Conduct regular audits of customs entries on a daily and weekly basis.
• Deliver training to new and existing staff on customs regulations and departmental updates.
• Adhere to possible shift patterns as required for the role.

Qualifications and Experience

• 1 to 3 years of experience in customs brokerage or relevant education credentials.
• In-depth understanding of Irish customs procedures and systems.
• Strong interpersonal abilities to communicate effectively with customers and internal teams at all levels.
• Proficiency in Word, Excel, Windows, email, and other PC-based software.
• Fluency in English is essential.

Reporting Structure

This position reports to the Customs Brokerage Lead Agent, Supervisor, and Manager.

Additional Information

Expeditors provides excellent employee benefits and fosters an environment where employees can develop their careers through internal promotions and continuous learning.