Account Manager - SaaS

About Experian and TenderLink

Experian is a worldwide leader in data and technology solutions, delivering opportunities for individuals and businesses spanning multiple sectors such as finance, healthcare, automotive, agriculture, and insurance. Operating in 32 countries with a team of 25,200 employees, Experian harnesses innovative technologies and invests in its workforce to maximize the value of data.

TenderLink, a part of Experian, is the premier provider of tender notification and online tendering technology across Australasia. This role focuses on managing accounts for their SaaS tender platform to increase portal utilization and grow revenue.

Key Responsibilities

• Execute TenderLink's Account Management strategy to onboard new customers, enhance portal use, decrease churn, and cross-sell complementary Experian solutions.
• Meet or exceed set customer engagement, revenue, upselling, and cross-selling targets.
• Support onboarding of new SaaS clients with detailed training and technical advice, ensuring they efficiently notify tenders and award notices.
• Closely monitor customer usage in the critical first three months to maximize platform adoption.
• Advise customers on best practices to fully leverage portal functionalities for effective subscriber targeting.
• Identify opportunities for expanding TenderLink services within organizations, particularly where procurement is decentralized.

Qualifications and Experience

• Proven experience in B2B sales with a focus on solutions selling.
• Strong commercial awareness and persuasive communication skills, both verbal and written.
• Ability to engage prospects at all organizational levels and maintain consistent follow-up.
• Experience with systematic outreach methods including cold calling, emails, and professional networking platforms.
• Account management experience with strong networking and public speaking abilities.
• Skilled in prioritizing tasks quickly based on sound analytical judgement.

Benefits and Work Environment

• Access to novated leasing and salary packaging options.
• Competitive compensation package inclusive of commission and bonus structures.
• Benefits such as Experian share discounts, wellness programs, and a flexible hybrid working model.
• Flexible time off policies including volunteer leave, personal days, paid holidays, extended parental leave, family care leave, and study leave.

Additional Information

Experian prides itself on fostering a diverse, inclusive, and purpose-driven workplace culture, recognized globally as a top employer. The company is an equal opportunity employer committed to accommodating individuals with disabilities or special requirements. Employees are encouraged to experience an engaging and supportive work atmosphere dedicated to creating a better future together.