Account Manager Microsoft 365 & Copilot

About the Company

Communardo Smart Work partners with organizations to navigate their digital transformation journeys, focusing on Microsoft 365, Copilot, AI, and modern workplaces. The company is recognized for its clear focus on what truly matters, strong teamwork, and a passion for exploring new paths together to develop solutions that enable people to work more successfully, productively, and with greater satisfaction.

Responsibilities

• Developing and expanding both new and existing customer relationships while engaging with emerging topics around Modern Work, Microsoft 365, and Copilot.
• Targeting clients from the upper mid-market segment as well as well-known large enterprises.
• Proactively identifying and cultivating up-selling and cross-selling opportunities within client accounts.
• Conducting needs analyses and offering targeted consultations to present the company's portfolio, alongside tailored services, solutions, and products within the Microsoft ecosystem.
• Advising clients on the applications and benefits of Microsoft 365 and Copilot, assisting them in realizing the added value these solutions provide to their businesses.
• Actively expanding your professional network and maintaining valuable relationships with customers and partners.
• Ensuring exceptional customer satisfaction by maintaining dependable and professional partnerships based on mutual respect.
• Participating in conferences and events to contribute to acquiring new prospects.

Role Requirements

• Comfortable working within the ICT sector with an ability to contribute insights on current IT topics.
• Extensive knowledge of Microsoft 365, Copilot, ME3/ME5, CSP business, and their practical applications.
• Possession of a completed degree related to computer science, business informatics, or an equivalent professional qualification.
• At least three years of professional experience excelling in sales and client management for consulting, service, or project-oriented IT offerings.
• Enthusiasm for engaging with clients, identifying new potentials and business opportunities.
• Strong communication, persuasive skills, and a high level of service orientation, serving as the primary point of contact for clients.
• Independent, goal-driven, and reliable work approach combined with high motivation and assertiveness.
• Confidence in presenting, negotiating contracts, and conducting discussions in English.

Additional Information

This position is offered through Empfehlungsbund (EBND). More details can be found on their platform.