Senior Relationship Officer

Overview

A prestigious bank in Al Dhafra, Abu Dhabi, is seeking a UAE National for the role of Senior Relationship Officer to provide expert branch banking services and foster strong customer connections.

Key Duties

• Deliver comprehensive branch banking services focusing on high-level customer support.
• Manage complex and substantial cash and non-cash transactions accurately.
• Support and maintain relationships with priority clients, addressing their banking needs.
• Handle escalated service issues with efficiency to ensure client satisfaction.
• Evaluate client requirements to suggest appropriate banking products and services.
• Ensure adherence to compliance, regulatory mandates, internal policies, and operational protocols.
• Maintain stringent service quality and operational precision within branch activities.
• Identify and pursue opportunities for business growth and cross-selling within the bank's offerings.

Candidate Requirements

• Must be a UAE National to fulfill Emiratisation requirements.
• Possess at least a diploma-level qualification; high school completion is insufficient.
• Willingness to work in mall-based branches under rotating shifts for 6 days a week, 6 hours daily.
• Minimum of four years’ professional experience in retail or branch banking, customer service, or related banking operations.
• In-depth knowledge of banking products, branch operational procedures, KYC/AML standards, compliance, and transaction handling.
• Experience managing priority client accounts, resolving escalations, and processing complex, high-value transactions.
• Proficiency with banking software, digital banking platforms, and Microsoft Office suite.
• Strong verbal and written communication abilities combined with multitasking and effective time management skills.
• Availability for in-person interviews at the specified location.

Additional Information

Applications will be reviewed thoroughly. Suitable candidates will be contacted within five working days; non-contact indicates an unsuccessful application at this time.