Welcomer

About the Company

Join Pullman Hotels & Resorts, part of Accor, a global hospitality leader that values individuality and growth. We invite you to find a role and brand that aligns with your personality while supporting your daily learning and development. At Accor, every chapter of your professional journey is yours to write, together shaping the future of hospitality.

Role Overview

We are looking for a friendly and enthusiastic Welcomer in Dubai who will serve as the first point of contact for guests. This role is vital for creating a warm, personalized welcome and ensuring smooth arrivals and departures, enhancing our promise of exceptional hospitality in a dynamic multicultural setting.

Key Responsibilities

• Warmly greet guests with professionalism and a genuine smile.
• Deliver tailored check-in and check-out services.
• Assist guests by answering inquiries and providing directions and hotel information.
• Offer welcome drinks or amenities based on guest status or preferences.
• Collaborate with Front Office, Concierge, and Guest Relations teams to ensure a flawless guest experience.
• Maintain a visible presence in the lobby, ready to assist or guide guests as needed.
• Promote hotel amenities, services, and current promotions actively.
• Address guest feedback promptly and resolve issues or escalate them appropriately.
• Record and communicate guest preferences and special requests effectively.
• Uphold a polished and professional appearance consistent with brand standards.
• Anticipate guest needs and proactively suggest services that enhance their stay.

Qualifications and Skills

• At least one year experience in a Front Office or guest-facing position within a 4- or 5-star hotel.
• High school diploma or equivalent qualification.
• Strong communication and interpersonal capabilities.
• Proficiency in English, both spoken and written; additional languages are advantageous.
• A warm, outgoing, and customer-focused demeanor.
• Ability to perform under pressure in a fast-paced environment.
• Good knowledge of Dubai and its tourist attractions.
• Basic computer literacy; experience with Opera or similar hotel management software is preferred.
• Willingness to work in shifts including weekends and public holidays.
• Passion for hospitality and delivering memorable guest experiences.
• Flexibility and adaptability to a multicultural workplace.
• Excellent attention to detail and multitasking skills.

Additional Information

Additional language skills are considered a plus.

Diversity and Inclusion

We are committed to fostering an inclusive environment attracting and promoting diverse talents. Join us and be part of a company that inspires you to do what you love, care for the world, and challenge the conventional.