FIT Reservations Agent
Auckland, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Resume
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Job description
About Pullman Auckland and Accor Group
Join Pullman Auckland, part of the Accor Group, a global leader in responsible hospitality boasting over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. Each brand offers a unique personality, encouraging employees to find their authentic selves while fostering innovation and challenging norms. Working here means becoming a Heartist® — where hospitality is truly a labor of love.
At Pullman Auckland, you'll be immersed in a supportive and caring community that nurtures personal growth, career development, and the opportunity to explore various roles within hospitality both locally and internationally. Every role contributes to meaningful, memorable experiences for guests, colleagues, and the environment.
Role Overview and Responsibilities
- Accurately process and enter individual and group hotel reservations using RESAWEB and Opera Cloud systems.
- Provide timely quotations, bookings, and management of group reservations.
- Maintain and review guest histories, including assisting with merging guest profiles specifically for FIT (Free Independent Traveler) reservations.
- Proactively upsell services during guest interactions to enhance sales opportunities.
- Handle weekly commission processing efficiently.
Candidate Requirements
- Strong attention to detail and proven client liaison skills.
- Proficiency in Microsoft Office applications, Opera Cloud, and RESAWEB reservation systems.
- Ability to multitask and meet deadlines effectively in high-pressure situations.
- Legal authorization to work in New Zealand.
- Fluency in English with excellent communication skills and a professional phone manner.
- Availability to work 40 hours per week, Tuesday to Saturday.
Additional Information & Employee Benefits
Pullman Auckland values its people and culture, hiring individuals based on personality that align with their brand’s progressive, inclusive, and optimistic spirit. The company embraces diversity and inclusion, aiming to attract and nurture diverse talent.
- Employee loyalty program offering discounts on hotel stays, dining, and spa treatments worldwide.
- Complimentary daily staff meals.
- Recognition and reward schemes to celebrate achievements.
- Opportunities for career advancement and development within the global Accor network.
Industry
Hospitality