Food & Beverage Supervisor

Company Overview

Pullman Singapore Hill Street offers an energetic and sophisticated environment where creative hospitality meets innovative service. Featuring 350 rooms, a rooftop bar, executive lounge with panoramic views, a dynamic lobby, fitness center, and swimming pool, the hotel is designed for cosmopolitan guests seeking to blend work and leisure. As part of the global Accor group, Pullman is recognized for its upscale international brand and strong commitment to redefining hospitality with smart, fun, seamless interactions.

Role Summary

The Food & Beverage Supervisor will ensure efficient and professional service standards within the hotel dining outlets, enhancing guest experience through prompt and attentive service.

Key Duties and Responsibilities

• Manage and coordinate opening and closing procedures, ensuring all preparations meet established protocols before service begins.
• Lead daily outlet operations during the manager's absence, including workflow planning and execution.
• Supervise junior staff and casual employees, ensuring tasks are completed timely and adhere to departmental standards.
• Handle restaurant reservations and cancellations, maintaining accurate records and confirming details daily via calls or emails.
• Process food and beverage orders per guests’ preferences and supervise delivery to ensure compliance with service standards.
• Actively promote upselling and cross-selling of food and beverage offers to maximize outlet revenue.
• Adhere strictly to food safety and hygiene procedures in compliance with HACCP standards.
• Maintain adequate supplies and equipment for seamless departmental operations.
• Address guest complaints and feedback diplomatically, escalating serious issues to management promptly.
• Oversee cleanliness and sanitation standards both in the outlet and back of house areas.
• Support other food and beverage outlets during peak periods or as needed.

Benefits and Additional Information

• 5-day work week, contributing to a balanced work-life schedule.
• Meals provided during duty hours.
• Access to HEARTIST discounts on food and beverage and preferential room rates across Accor properties worldwide.
• Flexible benefits covering dental, optical, and vacation expenses.
• Comprehensive medical and insurance plans.
• Opportunities for professional development and career advancement locally and internationally.
• Strong emphasis on diversity and inclusion within the workplace.