Waiter/Waitress

About Us

We are much more than just a global leader in the hospitality industry. We embrace individuality and provide opportunities to align positions and brands with your unique personality and goals. At Ennismore, we are dedicated to fostering your development and learning each day, ensuring your career is meaningful and rewarding. Your journey with us offers endless opportunities to shape your story and contribute to envisioning the future of hospitality.

Rixos Premium Dubai JBR is recognized for luxurious accommodations paired with genuine Turkish hospitality and outstanding service standards. Our hotel reimagines modern luxury, offering an unparalleled and memorable holiday experience.

Salaries and Benefits

• Competitive remuneration package
• Meals provided during duty hours including breakfast, lunch, dinner, midnight snacks, and coffee breaks
• Vacation travel benefits supported by the hotel
• Medical insurance coverage

Role Responsibilities

• Maintain impeccable grooming and appearance at all times
• Surpass guest expectations by understanding their preferences and updating their profiles accordingly
• Possess thorough knowledge of the restaurant menu and daily specials
• Be well-versed in beverage service, including glassware and appropriate garnishes
• Consistently monitor restaurant financials, LQA, and TrustYou scores daily
• Anticipate and fulfill guests’ needs promptly and efficiently
• Use checklists to ensure smooth opening and closing of the venue
• Keep service areas clean, organized, and fully stocked throughout service
• Serve and clear food and beverages professionally and discreetly
• Present menus proactively to guests
• Provide guest feedback to the manager on duty for updating the Glitch Report system
• Adhere strictly to HACCP and FIFO standards per regional regulations
• Attend all required briefings and training sessions led by management
• Identify and address potential issues early on, seeking assistance to prevent service disruptions
• Perform assigned duties and special projects, including tasks in other hotel departments when required
• Report all negative guest feedback through the glitch system appropriately
• Follow the care program vigilantly and report maintenance issues promptly

Qualifications and Requirements

• At least 1 to 2 years of experience as a waiter or waitress in a luxury hotel or fine dining environment
• Exceptional communication and interpersonal skills
• Deep understanding of food and beverage service protocols
• Experience with POS systems
• Professional appearance and grooming standards
• Ability to perform effectively in a fast-paced setting
• Positive demeanor and strong dedication to ensuring guest satisfaction
• Fluent English communication skills; proficiency in Russian, Arabic, or Turkish is advantageous
• Willingness to work flexible shifts including weekends and public holidays