IT Specialist

About the Company

Ennismore is an international leader in the hospitality industry, dedicated to embracing individuality and supporting personal growth. At Rixos Premium Dubai JBR, a luxury hotel celebrated for authentic Turkish hospitality, every guest experience is marked by high service standards and unique leisure offerings, redefining modern luxury.

Compensation and Benefits

• Competitive monthly salary package
• Duty meals provided including breakfast, lunch, dinner, midnight meals, and coffee breaks
• Vacation travel tickets and related benefits covered by the hotel
• Comprehensive medical insurance

Role Responsibilities

• Assist IT Supervisor/Manager with setup, maintenance, and operation of IT hardware and software within the hotel
• Deliver first and second-level technical support for computers, peripherals, software, mobile devices, and telecommunications systems
• Maintain and administer CCTV systems while aiding IT security and tracking of technology assets
• Diagnose and resolve hardware, software, network, Wi-Fi, internet, and IP telephony issues, escalating complex problems appropriately
• Install and configure desktops, applications, system updates, patches, peripherals, and network drives; manage PC movements and changes
• Oversee daily backups, system interfaces, servers, hardware, and monitor system logs
• Keep detailed records of IT assets, hardware, logs of service calls, and manage IT supplies inventory
• Supervise and coordinate with third-party IT contractors and vendors
• Support telecommunications infrastructure including equipment and structured cabling
• Provide support for hospitality management systems like Opera, Micros, Fidelio, SunSystems, and Oasys
• Respond to IT-related telephone inquiries, delivering professional and friendly assistance
• Adhere strictly to Rixos policies, brand standards, security protocols, and maintain professional hygiene and appearance
• Exhibit professionalism by maintaining a courteous and efficient approach to IT service

Qualifications and Experience

• A diploma or bachelor's degree in Information Technology, Computer Science, or a related domain
• Between one and two years of IT support experience, ideally within hospitality
• Familiarity with computer hardware, software, Windows systems, networking (LAN/Wi-Fi), and IP telephony
• Basic knowledge of CCTV operations, telecommunications, data communication, and IT security principles
• Experience with or knowledge of hospitality software such as Opera, Micros, Fidelio, SunSystems, and Oasys is advantageous
• Strong analytical and troubleshooting abilities
• Excellent communication skills and a customer-focused mindset
• Ability to work autonomously and collaboratively within a team
• Strong organizational abilities with the capacity to multitask effectively
• Maintain a professional demeanor, positive attitude, reflecting Rixos' standards and values