- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About Gate
Founded in 2013, Gate ranks as a top global cryptocurrency exchange with over 50 million users worldwide. It offers a comprehensive range of digital asset trading and wealth management services and is ranked third among all global exchanges. Gate operates as a remote-first organization with teams distributed globally, emphasizing innovation, collaboration, and agility. The company encourages an environment where creativity and idea sharing are valued alongside rapid business growth.
Role Purpose
This position is dedicated to managing Gate's VIP clients, who represent some of the most important relationships at the company. With increasing trading volumes and rising client expectations, this role ensures high-tier VIP users receive attentive, prioritized service and builds long-term loyalty through proactive relationship management.
Key Responsibilities
- Serve as the main liaison for high-tier VIP clients, addressing daily queries, resolving complex matters, and coordinating with internal teams for swift and quality responses.
- Implement a systematic feedback process by collecting user opinions on products and events, communicating insights to relevant departments, and following through on enhancements.
- Enhance client involvement by promoting platform features, special offers, and both online and offline events suited to their interests and trading profiles.
- Maintain comprehensive relationship management practices including personalized communications for birthdays, holidays, exclusive events, and proactive check-ins.
- Closely monitor client asset balances and tier statuses, detect early indicators of disengagement, and take retention actions to prevent client churn.
Required Qualifications
- Fluent bilingual proficiency in Chinese and English; Korean language skills are a valuable addition due to client diversity.
- At least two years of relevant experience in client relationship management, private banking, brokerage, or high-touch client service roles.
- Familiarity and comfort with the cryptocurrency and Web3 environment, understanding trading platforms and expectations of high-value crypto clients.
- Experience in organizing or supporting offline events and client presentations is beneficial.
- Willingness and ability to travel for business purposes as needed.
- Strong attention to detail, proactive nature, and ability to remain composed under pressure while managing multiple client relationships efficiently.
Additional Advantages
- Background in private banking, wealth management, or VIP client service at financial institutions or exchanges.
- Experience with crypto-centric communities or personal engagement in the crypto industry, including those transitioning from outside sectors with direct crypto exposure.
- Knowledge of CRM systems or tools related to client lifecycle management.
Why Join This Role
- Your work will significantly impact VIP client retention and engagement at Gate's large scale.
- Engage with some of the most dedicated and active users in the crypto trading space who appreciate high-quality service.
- Opportunities for career advancement as the VIP program continues to grow.
- This is a fully remote position with collaboration primarily aligned to APAC time zones (Beijing / GMT+8).