Customer Support Executive

Job Overview

We are seeking a dedicated Customer Support Executive based in Jaipur, Rajasthan, to manage customer interactions efficiently and ensure a positive service experience across multiple communication channels.

Key Responsibilities

• Review call logs—including missed and abandoned calls—from CRM and telephony systems daily at start and close of business.
• Identify and prioritize repeat callers, urgent leads, and high-priority customer inquiries to promptly address them.
• Conduct timely call-back attempts at various times throughout the day to maximize customer reach.
• Send follow-up communications via WhatsApp, SMS, or email when customers cannot be reached by phone.
• Respond to customer questions and provide necessary support through telephone and WhatsApp, adhering strictly to CRM protocols.
• Handle and resolve customer queries through chat platforms with accurate and prompt replies.
• Accurately document all customer interactions, call-back efforts, follow-ups, and results within the CRM system.
• Track pending customer issues and ensure follow-up actions are completed until fully resolved.
• Escalate any complex, urgent, or unresolved cases to appropriate senior staff or specialized teams as necessary.
• Maintain professional communication standards to foster a positive customer service environment across all channels.
• Consistently follow organizational CRM practices, call handling guidelines, and service quality standards.

Compensation

The position offers a monthly salary range of 30,000 to 35,000 INR.