Training Operations Manager

Role Overview

We are looking for an experienced Training Operations Manager to oversee the full lifecycle of training programs designed for both internal staff and external contracted clients. This position involves leading training teams, managing content creation, coordinating field training and onboarding initiatives, ensuring training quality, and assessing the effectiveness of training to drive measurable performance improvements.

Key Responsibilities

• Direct the planning and delivery of training programs for internal personnel and external clients.
• Analyze workforce data and business needs to identify training priorities and gaps.
• Collaborate with various departments and external partners to establish training requirements and formulate implementation strategies.
• Supervise the operational delivery and field execution of all training initiatives.
• Ensure training supervisors, specialists, and trainers comply with schedules and approved materials.
• Address operational issues through coordination with relevant teams.
• Develop foundational onboarding training for new hires within the Group and client organizations.
• Align theoretical instruction with practical field training to maintain quality and readiness.
• Identify performance gaps and design training solutions to enhance employee skills and competencies.
• Track training rollout and evaluate its impact on individual and team outcomes.
• Manage on-the-job training (OJT) programs at various work locations, ensuring learning objectives are met.
• Assess training results and suggest enhancements based on data analysis and on-site observations.
• Generate periodic reports detailing training effectiveness, attendance, execution quality, learning achievements, and opportunities for improvement.
• Maintain and continuously improve training materials across technical, behavioral, product, and operational topics.
• Ensure training content complies with company standards, client expectations, and learning goals.
• Perform field visits to monitor training delivery and support the growth of training personnel.

Candidate Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Education, Training, or a related discipline.
• 6 to 8 years of professional experience managing training programs and learning operations.
• Demonstrated expertise in planning, deploying, and evaluating training effectiveness.
• Proven ability to lead multi-tiered training teams across different locations or regions.
• Thorough understanding of instructional design and evaluation frameworks such as Kirkpatrick, ADDIE, and on-the-job training methodologies.
• Fluency in Arabic and English, with strong written and verbal communication skills.
• Familiarity with Learning Management Systems (LMS) and proficiency with data analysis tools including Excel and Power BI.
• Exceptional leadership, planning, reporting, communication, and stakeholder engagement capabilities.