Trade Support Team Member

Role Overview

As a member of the Trade Support Team at PlaceMakers Mt Wellington in Auckland, you will serve as the essential link within the branch, delivering vital assistance and maintaining clear communication across trade operations. Collaborating closely with Account Managers and suppliers, your efforts will help foster a cohesive team environment focused on excellence in fundamental tasks. You'll manage customer queries, provide product guidance, prepare quotes and pricing information, and develop solutions tailored to customer requirements.

Key Responsibilities

• Engage directly with customers and suppliers through face-to-face interactions, phone calls, and emails.
• Advise on appropriate products, process orders efficiently, and handle all related sales documentation.
• Work alongside internal and external parties to monitor orders and ensure deliveries occur on schedule.
• Receive clear instructions from stakeholders and accurately draft quote documents.
• Support Account Managers and Team Leaders by contributing to daily and weekly strategic planning to identify and leverage new business opportunities.

About You

Success in this position requires more than just sales support skills; you must be a confident communicator and relationship builder who thoroughly understands customer needs. Experience in the building or construction industry combined with solid knowledge of building materials and products will allow you to connect effectively with builders, recognize sales prospects, and provide trusted advisor support to craft impactful, tailored solutions.

Qualifications and Skills

• Demonstrated experience in trade support, sales coordination, customer service, or internal sales roles.
• The capability to manage competing priorities, work to strict deadlines, and perform well under pressure.
• Exceptional organizational abilities and meticulous attention to detail.
• Outstanding interpersonal and communication skills.
• Comfortable and proficient with technology and multiple software systems.
• Knowledge of building products, materials, and construction processes is highly beneficial.

Employment Details

This is a permanent full-time role requiring 40 hours weekly from Monday to Friday, based at PlaceMakers Mt Wellington.

Benefits

• Competitive base salary package.
• Opportunities for professional growth through Fletcher Building Group.
• Exclusive staff purchasing benefits for you and your family.
• Discounts on fuel at Z Energy, plus complimentary pie and coffee monthly.
• Employer KiwiSaver contributions matched up to 4%.
• Employee Education Fund to support ongoing learning.
• Comprehensive health and wellbeing programs, including an Employee Assistance Programme.

Additional Information

Pre-employment screening comprises reference checks, medical assessments, drug and alcohol tests, criminal background verification, and confirmation of your indefinite legal right to work in New Zealand. The organization values diversity and promotes an inclusive workplace environment as an Equal Opportunity Employer, supporting employees across its nationwide branches.