- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 19 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We have a unique opportunity for an experienced and capable Operations Coordinator to join our Auckland boutique on a full-time basis. This role demands managing all aspects of customer service related to repairs, servicing orders, stock availability inquiries, post-sale engagement, and customer communication. Additionally, operational responsibilities include overseeing shipping and replenishing merchandise to optimize sales opportunities.
At Tiffany & Co., clients expect a remarkable experience whether purchasing a personal luxury or a meaningful gift. Our duty is to honor those expectations with elegance and care.
Key Responsibilities
- Maintain and monitor inventory and stock levels effectively.
- Manage stock rebalancing activities appropriately.
- Handle all repairs and service orders ensuring timely completion aligned with Tiffany & Co. service standards and approved procedures.
- Respond promptly and professionally to customer inquiries via phone, email, or face-to-face interactions, resolving issues to a high standard following company protocols.
- Utilize consultative, personalized sales techniques combined with product knowledge to build lasting customer relationships.
- Ensure excellent customer follow-up to nurture ongoing client connections.
Candidate Profile
- Minimum three years of sales experience with retail stock management or inventory control, preferably within the jewelry sector.
- Passionate about the Tiffany brand and experience ('Blue Box Enthusiast').
- Exceptional attention to detail, strong problem-solving skills, and proven ability to multitask and meet deadlines professionally.
- Excellent interpersonal skills to effectively engage with diverse customers and collaborate with team members.
- Willingness to work flexible retail hours including weekdays, weekends, evenings, and holidays.
Why Join Tiffany?
- Competitive salary and benefits including employee discounts and milestone rewards.
- Supportive, high-performing, and engaging team environment.
- Company culture prioritizing wellbeing, innovation, and career advancement.
- Extensive career growth possibilities within the LVMH luxury group.
- Opportunities for professional development and skills enhancement.
- Guidance and mentorship from experienced management.
- A rewarding career where passion meets excellence.