Operations Coordinator - Riyadh - Saudi National

About Tiffany & Co.

Joining Tiffany & Co. means becoming part of an iconic brand with a rich history spanning over 183 years. Our Riyadh boutique is seeking a dedicated and client-focused Operations Coordinator to enhance our customer experience through exceptional service and attentive client relationship management.

Role Overview

As Operations Coordinator, you will manage all client service activities related to repairs, servicing orders, and correspondence within the boutique. Your deep product knowledge and proactive communication will ensure each client enjoys a personalized Tiffany experience.

Key Responsibilities

• Accurately process and track all repair and service requests including engraving, etching, and embossing until completion.
• Deliver outstanding client follow-up to nurture strong client relationships.
• Consult and assist both appointment and walk-in clients effectively.
• Respond promptly to client inquiries through phone, mail, and email channels.
• Handle client order requests thoroughly, managing the transaction and shipment processes smoothly.

Qualifications & Requirements

• At least 2 years of experience in a similar operational role within luxury retail or a client-centered environment.
• Excellent verbal and written communication skills, fluent in both Arabic and English.
• Strong interpersonal skills with the ability to engage with diverse clients and collaborate well with team members.
• Availability to work standard retail hours including weekdays, weekends, late evenings, and holidays as needed.

Additional Information

In return for your dedication, you will receive a competitive salary, access to Tiffany-designed training programs, opportunities for career advancement, and generous employee discounts.