Telesales Representative

Overview

Shaadi.com – People Interactive invites enthusiastic and goal-driven individuals to join our team in Kochi, Kerala as Telesales Executives. This is a full-time position requiring a minimum of 6 months experience, focused on connecting with customers via phone, understanding their needs, and promoting our services to convert leads into confirmed sales.

Key Responsibilities

• Initiate outbound calls to both prospective and existing clients.
• Comprehend customer requirements and suggest appropriate matrimonial services offered by Shaadi.com.
• Drive sales through effective phone communication and persistent follow-up.
• Meet or exceed daily, weekly, and monthly sales targets assigned by management.
• Build and maintain strong customer relationships to ensure a positive experience.
• Follow up rigorously on leads to enhance conversion rates.
• Address customer queries with correct product and service details.
• Keeps detailed and accurate records of calls, customer interactions, and sales achievements.
• Collaborate with team members and managers to meet organizational goals.

Candidate Requirements

• At least six months of experience in telesales, inside sales, or telecalling roles.
• Experience in B2C sales, customer relationship management or client-facing sales is advantageous.
• Excellent communication and persuasive abilities.
• Strong skills in handling customers and negotiations.
• Focused on targets with a strong sales-driven attitude.
• Capable of working independently and cooperatively in a team environment.
• Comfortable conducting a large volume of outbound calls.
• Proficiency in Malayalam is preferred or necessary for the Kochi location.

Preferred Skills

• Expertise in telesales and inside sales techniques.
• Proven ability in lead conversion and customer relationship management.
• Effective follow-up and negotiation skills.
• Consistent achievement of sales targets.
• Customer retention strategies.

Why Work With Us?

• Join a renowned leader in the matrimonial services industry.
• Experience opportunities for career growth within the organization.
• Work in a performance-focused environment fostering skill development.
• Learn and enhance capabilities in sales and customer relations.