Telephone Operator (Arabic Speaker)

About Rixos Gulf Hotel Doha

The prestigious Rixos Gulf Hotel Doha offers an exclusive lifestyle with premium services and products, encapsulating the warmth of Rixos hospitality. The hotel features lively entertainment options and distinct all-inclusive food and beverage experiences across its 378 elegantly designed guest rooms, providing a luxurious and comfortable environment. Join this dynamic and enthusiastic team as a Telephone Operator and enhance your career journey.

Primary Responsibilities

• Address guests' concerns and requests promptly by coordinating with relevant departments for immediate resolution.
• Answer all guest calls professionally and courteously.
• Maintain a quality audit score of at least 95% through regular documented training sessions.
• Strive to achieve the highest level of guest satisfaction as measured by the TRUST YOU platform.
• Present yourself as smart, well-groomed, friendly, and cheerful, reflecting Rixos' hospitality standards at all times.
• Keep informed about hotel conditions including occupancy, ongoing functions, groups, and VIP guests.
• Collaborate respectfully with team members and other departments to foster smooth operations.
• Use strong interpersonal and communication skills to motivate and guide the team, promote sound financial and business practices, demonstrate integrity, and lead by example.
• Build mutual trust, respect, and cooperation within the team.
• Maintain effective communication with all departments to ensure seamless service delivery.
• Handle all inquiries politely and exceed guests' expectations.
• Greet guests by name on calls consistent with Rixos standards.
• Keep current with hotel and local service information.
• Continuously update telephone directories.
• Manage management's long-distance call vouchers and accurately record calls in the traffic log.
• Maintain and execute guest wake-up call schedules punctually as per standards.
• Ensure the switchboard operates efficiently for quick transfer of internal and external calls.

Qualifications and Experience

• Possess between 2 to 5 years of relevant experience.
• Professional appearance: neat, punctual, reliable, and appropriately dressed.
• Prior experience in hospitality roles such as concierge, reception, customer service, or similar.

Additional Information

• Stay informed about management schedules and contact details at all times.
• Monitor logs for long-distance calls, faxes, and messages.
• Coordinate communication within the hotel during emergencies.
• Participate in scheduled training sessions.
• Exhibit full cooperation and respect within the team and across departments.
• Remain knowledgeable about daily hotel activities and products across all hotel facilities.