Telephone Operator

About the Role

Join the distinguished and elegant world of IHG Hotels & Resorts, known for its unmatched luxury and warm hospitality. As a Telephone Operator at the Kimpton Doha, you will play a vital role in connecting guests and staff to enhance their experience in this exclusive location, featuring 283 guest rooms including suites and serviced apartments, along with a variety of dining options.

Key Responsibilities

• Professionally manage all incoming and outgoing calls with courtesy and efficiency.
• Accurately document and coordinate guest wake-up calls, ensuring timely service.
• Support guests with international call services, directory inquiries, and general telephonic requests.
• Coordinate paging for guests and staff in collaboration with other hotel departments.
• Respond swiftly to guest requests and complaints while safeguarding their privacy and confidentiality.
• Maintain precise daily records including logbook entries, hotel information, and airline schedules.
• Promote the hotel’s services and amenities, while ensuring the workspace remains clean and operational.

Experience and Skills Requirements

• At least one year of relevant experience as a Telephone Operator or in a similar hotel role.
• Proficient verbal and written communication skills in English.
• Arabic language skills are advantageous, enabling communication with Arabic-speaking guests.
• Exceptional telephone etiquette paired with strong customer service abilities.
• Excellent interpersonal skills and a professional, approachable demeanor.
• Familiarity with computer systems and business center equipment.
• Capable of effectively managing high-pressure situations while preserving guest confidentiality and attention to detail.

Employee Benefits and Culture

We offer a competitive salary and a comprehensive benefits package which includes a full uniform, attractive room discounts, and industry-leading training programs. Our workplace is built on inclusivity, welcoming diverse backgrounds, and providing equal opportunities to all employees regardless of race, gender, sexual orientation, or disability. Our supportive environment fosters collaboration and personal growth, complemented by a focus on wellbeing through our dedicated myWellbeing program.

Additional Information

If you do not meet every single listed qualification but believe you are a good fit for this role, we encourage you to apply and start your journey with us.