Guest Service Agent
Wellington, Wellington Region, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About InterContinental Wellington
Located near Wellington's waterfront, InterContinental Wellington is New Zealand's capital city premier five-star hotel known for luxurious accommodations, exceptional culinary offerings, and a variety of food and beverage venues suitable for all occasions.
Position Overview
We are seeking a Guest Service Agent to become a valued member of our Front Office Team. As the face of our hotel, this role involves working within the Front Office and Instant Service Centre to uphold our guest promises by delivering attentive, knowledgeable, and personalized service to ensure guests enjoy memorable stays.
Key Duties
- Provide warm and efficient check-in and check-out services for all guests.
- Manage telephone inquiries, reservations, and guest requests, ensuring communication with relevant departments for timely assistance.
- Handle guest feedback professionally and promptly.
- Utilize persuasive skills to upsell hotel products and services, thus supporting revenue growth.
- Complete guest account settlements and manage cashiering responsibilities.
Candidate Requirements
- Energetic personality with confidence to build strong guest relationships.
- Previous experience in hotel operations, especially front office roles, is highly desirable.
- Excellent verbal and written communication skills.
- Familiarity with Opera property management software.
- Willingness to work flexible hours including afternoons, evenings, and public holidays.
Employee Benefits
- Paid birthday leave to celebrate your special day.
- Comprehensive training programs provided.
- Daily laundered uniform supplied.
- Enhanced parental leave options.
- Flexible working arrangements to support work-life balance.
- Proactive health days focusing on wellbeing.
We also offer career development support through ongoing training, milestone recognition, entitlement transfers within the company, accommodation and dining discounts, and a retail discount platform. Join our team and grow your career in a rewarding hospitality environment.
Additional Information
If you feel you may not qualify for each listed requirement but are confident you would excel in this role, you are encouraged to apply and begin your career journey with us.
Industry
Hospitality