Room Attendant

Role Overview

As a Room Attendant, your primary responsibility is to maintain the cleanliness and comfort of guest rooms and suites, ensuring they are fresh and welcoming for guests returning after a busy day or needing a quiet space to work.

Key Responsibilities

• Ensure guest rooms consistently meet quality standards, creating memorable and pleasant experiences.
• Assist guests with requests such as providing toiletries or directions.
• Update supervisors on room cleaning progress and report any maintenance issues promptly.
• Adhere strictly to safety protocols and wear protective gear when required.
• Manage housekeeping supplies and amenities efficiently while minimizing waste.
• Handle lost and found items by logging and returning belongings to their owners.
• Maintain a neat appearance by wearing the uniform properly and with pride.
• Perform additional tasks as required during unforeseen situations requiring teamwork.
• Communicate effectively with other hotel departments to maintain high service standards.
• Occasionally assist with deep cleaning and turndown services.

Qualifications & Skills

• Good physical stamina as the role requires standing most of the day.
• Able to lift or move objects weighing up to 23 kilograms (50 pounds).
• Willingness to bend, kneel, and carry out physically demanding activities.
• Basic literacy including reading, writing, and arithmetic abilities.
• Flexible availability to work various shifts including nights, weekends, and holidays.