Telecaller

About the Role

We are seeking Telecallers to join our collections department within the banking sector, based in Noida, Delhi-NCR. This opportunity is open to both freshers and experienced individuals holding a minimum qualification of Intermediate (10+2) or higher. The position involves handling outbound calls to customers for payment follow-ups, including EMI reminders and collection tracking within DRA and Non-DRA processes.

Key Responsibilities

• Initiate outbound calls to customers regarding pending payments and EMI dues.
• Respond to customer inquiries with professionalism and provide appropriate solutions.
• Accurately record call details and update customer interaction data in the CRM system.
• Consistently follow up to ensure timely payments and track commitments.
• Work towards meeting daily and monthly collection targets set by management.
• Establish and maintain positive customer relationships through effective communication techniques.
• Escalate unresolved challenges to the relevant departments as needed.
• Adhere strictly to company policies, collection rules, and legal regulations at all times.
• Maintain professionalism with a strong focus on customer satisfaction during all dealings.

Candidate Requirements

• Proficient verbal communication skills in Hindi and a basic understanding of English.
• Strong convincing and negotiation capabilities.
• Basic computer operation and typing skills are essential.
• Ability to remain composed and target-driven under pressure.
• Effective listening and problem-solving aptitude.
• Aptitude to perform efficiently in a fast-moving work environment.

Preferred Qualifications

• Previous experience in telecalling, customer collections, customer service, or sales roles.
• Familiarity with banking or collections processes will be an advantage.
• Capability to handle challenging customer interactions tactfully.
• Experience working with CRM systems or call software.

Compensation and Openings

• Salary ranges between ₹12,000 to ₹20,000 monthly based on experience and specific process.
• There are 90 total openings categorized as:
  • 20 openings for Non-DRA process (₹12,000–15,000) – for both freshers and experienced candidates.
  • 30 openings for Non-DRA process requiring customer service experience (₹15,000–18,000).
  • 40 openings for DRA process (₹16,000–20,000) – for both freshers and experienced candidates.
• Immediate joiners are preferred.

Eligibility

Candidates must have completed Intermediate (10+2) or be graduates. Both novices and those with experience are encouraged to apply. Preference is given to those with backgrounds in customer service or collections for higher salary compensation.