- Experience
- Any
- Salary
- INR 18,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 18 hours ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Job Overview
This position involves performing calls to customers regarding their pending EMI or loan repayments. The telecaller is responsible for securing PTP (Promise to Pay) commitments and ensuring timely follow-ups.
Key Responsibilities
- Reach out to customers to remind and collect pending loan or EMI payments.
- Obtain PTP from customers and consistently follow up on these promises.
- Update payment status and customer interactions accurately in MIS/CRM systems.
- Follow up regularly with customers who have overdue or unpaid accounts.
- Address customer queries and payment-related concerns with professionalism.
- Maintain daily records of calls made, PTPs received, and collections reports.
- Meet assigned targets and complete the designated portfolio within deadlines.
- Provide daily work status updates to team leaders or supervisors.
How they work
Relationship Building
required