Technology Analyst - PMO (UK Remote)

About Turnitin

Turnitin is a global innovator in education technology with over 25 years of experience partnering with educational institutions, publishers, and corporations worldwide. Serving more than 16,000 organizations in over 185 countries, Turnitin offers a suite of products including Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate, all focused on upholding learning integrity and fostering critical thinking.

The company operates with a remote-first culture that values purposeful work and accountability, supported by comprehensive well-being programs. Team members are spread across 35+ countries including the UK, US, Mexico, Australia, Japan, India, and the Philippines.

Role Overview

We are seeking a Technology Analyst - PMO to enhance how our Engineering teams plan, track, measure, and deliver projects within a fast-paced SaaS environment. This role extends beyond traditional PMO duties, combining engineering delivery oversight, operational analytics, strategy development, tooling optimization, process enhancement, and executive-level reporting.

You will collaborate closely with Engineering and Product leaders to increase transparency, streamline operations, develop meaningful metrics, and establish scalable practices that help teams succeed.

Key Responsibilities

• Analyze and provide insights on engineering delivery data to answer critical questions about team alignment, emerging risks, dependencies, delivery predictability, and bottlenecks.
• Support quarterly and annual planning by examining demand, capacity, forecasts, prioritizing initiatives, identifying portfolio risks, and advising on delivery improvements.
• Define and develop delivery health and effectiveness metrics, including throughput, predictability, cycle time, flow, and portfolio dashboards, while delivering executive reporting and operational storytelling.
• Optimize engineering tooling primarily within the Atlassian ecosystem by improving Jira and Confluence workflows, standardizing data and reporting models, enhancing dashboard consistency, supporting governance, and aligning tools with team practices.
• Partner with IT, Product, and Engineering to remove operational friction and improve clarity.
• Drive continuous improvement initiatives by reassessing work intake, planning cadences, reporting methods, portfolio governance, and delivery visibility to enhance organizational efficiency.

Qualifications and Experience

• Experience in PMO, portfolio operations, engineering operations, technical program support, delivery analytics, or agile planning within software engineering or SaaS contexts.
• Proficiency with tools such as Jira, Jira Product Discovery, Confluence, Jellyfish, CI/CD, DevOps tooling, and Google Workspace.
• Additional desirable skills include data analysis and visualization, dashboard creation, executive presentation design, workflow and process optimization, cross-functional facilitation, and portfolio and roadmap reporting.
• No specific degree required; emphasis is on practical experience, analytical mindset, curiosity, and operational improvement abilities.

Personal Attributes

• Accountability: Taking ownership and ensuring alignment on outcomes.
• Resourcefulness: Simplifying complexity and enhancing workflows despite constraints.
• Collaboration and Influence: Communicating clearly and aligning teams positively without relying on authority.
• Change Leadership: Comfort with evolving processes and tools within dynamic environments.

Why Join

This position offers a unique chance to shape engineering planning and governance in a modern SaaS company. You will influence strategic planning, improve operational transparency at scale, and foster smarter data-driven workflows, directly impacting delivery performance rather than merely tracking it.

Additional Information

Total Rewards at Turnitin

Our compensation philosophy extends beyond salary to include intrinsic rewards like the opportunity to make a meaningful impact on global education and work within an inclusive, collaborative culture free of office politics. Additional benefits feature flexible time off, health and wellness programs, and a remote-first environment that supports well-being and balance.

Core Values

• Customer Centric: Prioritizing educators and learners in all we do.
• Passion for Learning: Commitment to continual growth internally and supporting global education.
• Integrity: Central to our products, relationships, and operations.
• Action & Ownership: Proactive mindset with willingness to adapt.
• One Team: Breaking silos and celebrating collective success.
• Global Mindset: Embracing diversity and the worldwide impact of our work.

Global Benefits Include:

• Remote-First Culture
• Health Care Coverage (varies by country)
• Educational Reimbursement (varies by country)
• Competitive Paid Time Off
• Self-Care Days
• National Holidays (country dependent)
• Special Founder and Observance Days
• Paid Volunteer Time
• Charitable Contribution Matching
• Monthly Wellness or Home Office Reimbursement
• Access to Mental Health Platform
• Parental Leave
• Retirement Plan with Matching Contributions

Inclusivity Note: We encourage applications from candidates who meet most, but not all, listed qualifications and are eager to learn and grow within the role.