Technical Trainer

Overview

The Technical Trainer role involves enhancing the technical skills and knowledge of Recoveries & Settlements consultants and leaders by creating and delivering superior training programs. This role ensures team members are well-prepared from the outset and supported in their career development.

Key Duties

• Develop and present onboarding and ongoing training sessions tailored to Recoveries & Settlements staff, utilizing diverse teaching methods to cater to various learning styles and collaborating closely with the Technical Capability Manager to identify training needs and optimize program delivery.
• Create and update training materials to keep pace with current procedures, legal requirements, and business standards, addressing any resource gaps and coordinating smoothly with the Training Coordinator for logistics.
• Evaluate training effectiveness by analyzing assessments, performance metrics, and participant feedback to continuously refine content and delivery methods in alignment with organizational goals.
• Forge strong relationships with staff and leadership across Recoveries & Settlements, ensuring training relevance and securing stakeholder support, while providing progress and risk reports to management.
• Maintain compliance by aligning all training content with applicable legislation, compliance rules, and risk management policies.

Experience & Qualifications

• At least two years working in training, learning and development, or technical capability roles within insurance or financial services sectors, ideally with exposure to motor claims.
• Proven skill in facilitating diverse training sessions and workshops, fostering welcoming and effective learning environments for participants with varying experience.
• Successful track record in designing and delivering impactful onboarding and continuous training programs that enhance participant knowledge and job performance.
• Experience in developing training aids that support varied learning preferences and are suitable for different training delivery formats.
• Experience delivering training across multiple locations or to geographically dispersed teams is a plus.
• Relevant credentials such as Certificate IV in Training and Assessment, or equivalent qualification, are preferred.
• Previous experience in Recoveries & Settlements along with a sound understanding of insurance claims, recoveries, settlements, relevant legislation, processes, and industry standards is highly desirable.

Key Skills

• Excellent facilitation and presentation capabilities to engage audiences of all sizes and familiarity levels.
• Strong verbal and written communication skills enabling clear explanation of complex technical subjects and relationship building.
• Ability to craft high-quality, adaptable training resources designed for practical application and various learning styles.
• Analytical aptitude for identifying skill gaps, interpreting data, and applying insights to improve training methods.
• Organizational and planning expertise to manage priorities, coordinate multiple site deliveries, and meet deadlines with quality.
• Flexibility in training delivery to meet diverse learner needs and operational contexts.
• Proven motivational and developmental skills with enthusiasm for advancing colleagues' technical abilities and confidence.
• A commitment to ongoing improvement through soliciting feedback, reflecting on effectiveness, and tweaking approaches.

Benefits

• Performance-based rewards including bonuses.
• Flexible leave options such as volunteer days, extra paid personal days, paid parental leave, and leave purchase programs.
• Professional growth opportunities to support career development.
• Community involvement through structured volunteering, fundraising, and donation initiatives.
• Access to wellness resources, mental health support, and fitness discounts.
• Company events, family fun activities, and celebrations to foster a positive workplace culture.
• Discounts on insurance products and partnerships offering savings across numerous retailers and hospitality vendors nationwide.
• Participation in an employee recognition platform offering rewards, peer recognition, exclusive offers, and milestone acknowledgments to enhance employee value and engagement.

Company Background

Auto & General (A&G) is among Australia's fastest-growing leading Motor and Home insurers, committed to protecting a brighter future for its customers and communities. Offering a wide range of insurance products including car, motorcycle, home, contents, pet, and travel coverage through its prestigious budget brand and partnerships, A&G thrives on innovation and excellence. The company values diversity and inclusive culture, aiming to provide a rewarding workplace.

Additional Information

A&G requests recruitment agencies to refrain from submitting unsolicited applications or resumes, as they do not accept responsibility for related fees.