Motor Assessor

Overview

Join Auto & General Australia as a Motor Assessor and leverage your trade qualifications and experience in vehicle repair assessments. Based in Victoria, you will play a vital role in evaluating car damage to ensure repairs are efficient, safe, and customer-focused, while supporting the company's operational goals.

Key Responsibilities

• Precisely evaluating vehicle damage to determine repair requirements that prioritize safety and cost-effectiveness.
• Performing post-repair inspections to confirm high-quality standards are met.
• Providing expert guidance to customers through both phone and in-person interactions, ensuring clarity and care.
• Preparing detailed reports, managing repair cost negotiations, and liaising with repair service providers.
• Working collaboratively with peers to troubleshoot issues and continually enhance the customer experience.
• Maintaining rigorous quality standards to protect clients and ensure company success.

Qualifications and Experience

• Possession of a trade qualification in the motor body repair sector (such as Certificate III in Automotive Body Repair Technology or comparable credentials).
• At least five years of practical experience as a Panel Beater, Spray Painter, or Motor Mechanic, with current industry expertise.
• Proficiency in creating accurate quotes and damage estimates.
• A customer-centric approach combined with effective communication skills.
• Competency with digital tools and computer technology.
• Capability to function independently and collaborate within teams.
• Valid driver’s license is required.

Benefits

• Company-provided fully maintained vehicle, mobile phone, and laptop.
• On-the-job training accompanied by ongoing career progression opportunities.
• Access to discounts for insurance, retail outlets, and gym memberships.
• Inclusion in a vibrant team culture with regular events, celebrations, and community engagement.
• Performance-related bonuses and commendations.
• Additional leave options including Mental Health Leave (ME Day) and volunteer time off.
• Support for wellbeing encompassing mental health programs and fitness incentives.
• Opportunities to participate in volunteer and charity initiatives through the A&G Difference programs.
• Year-round celebrations and savings through staff discounts across various brands and services.

About Auto & General

Auto & General is an award-winning, rapidly expanding insurance provider offering a diverse range of insurance products, including motor, home, contents, pet, and travel coverage through renowned brands. The company invests in its workforce’s development and wellness, promoting an inclusive workplace culture. Join us to grow your career in a supportive environment dedicated to excellence and customer satisfaction.

Recruitment Policy

Auto & General requests recruitment agencies refrain from unsolicited approaches or submissions of candidate resumes to our recruitment team or hiring leaders. The company disclaims responsibility for fees associated with such unsolicited submissions.