Technical Support Engineer

Role Overview

Join Movate Technologies as a Technical Support Engineer, engaging in both inbound and outbound communications with international clients to troubleshoot and resolve technical and billing concerns. This role demands clear communication and accurate data management to ensure excellent customer experiences.

Key Responsibilities

• Respond promptly to incoming international calls and make outbound calls as required.
• Listen attentively to customers’ issues and provide well-defined solutions.
• Handle queries related to billing, accounts, and technical support efficiently.
• Accurately update and maintain customer information and interaction notes within system software.
• Work towards maintaining high customer satisfaction ratings by delivering quality service.

Candidate Profile and Requirements

• Preferably have at least six months of experience in international BPO or voice processes.
• Possess a clear, fluent, and neutral or nearly neutral accent with strong listening comprehension skills.
• Demonstrate empathy and patience combined with an ability to quickly de-escalate challenging customer situations.

Working Conditions

• Five working days per week.
• Rotational night shifts.
• Two rotational off days.

Eligibility

Any graduate is eligible to apply for this position.