Customer Support Representative - Inbound Voice Process
Thane, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 16,600 – INR 19,700 / month
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate can apply without restrictions on prior experience.
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
Tech Mahindra Business Services, a subsidiary of Tech Mahindra under the Mahindra Group, is a USD 4.9 billion enterprise employing over 131,500 professionals in 90 countries. The company serves 946 global clients, including Fortune 500 firms, and specializes in next-generation digital customer experience and back office solutions for industries such as Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics, and Manufacturing & Utilities.
Job Role and Responsibilities
We seek motivated and customer-focused individuals to join our inbound customer service voice team. The primary responsibility is handling incoming customer calls and resolving their inquiries effectively without any sales obligations, ensuring an exceptional customer experience.
- Receive and professionally manage inbound customer calls.
- Understand and address customer concerns by delivering accurate solutions.
- Maintain a courteous, positive, and empathetic demeanor during interactions.
- Record call details and maintain logs as per established procedures.
- Escalate issues that cannot be resolved promptly to the appropriate departments.
- Adhere to quality standards and meet service level requirements.
Shift and Work Hours
- Male shift window: 8:00 AM to 9:00 PM
- Female shift window: 8:00 AM to 8:00 PM
- Shift length: Any 10-hour shift including a 1-hour break, with 9 working hours.
Eligibility and Experience
- Applicants must have graduated from any discipline.
- Both freshers and experienced candidates are encouraged to apply.
Compensation
- For candidates with 0 to 11 months of experience: ₹16,600 in-hand monthly salary.
- For candidates with over 1 year of experience: ₹19,700 in-hand monthly salary.
Selection Process
- HR interview round.
- Operations round.
- Client interview round.
Skill Requirements
- Excellent verbal communication skills.
- Patience and confidence in addressing customer queries.
- Fundamental computing skills and familiarity with navigating software systems.
- Effective problem-solving and attentive listening abilities.
- Capability to perform well in a dynamic, fast-paced environment.
Additional Information
Location: Airoli, Navi Mumbai.
Work Location Address: Tech Mahindra BPS, Empire Tower A wing, 9th floor, Reliable Tech Park, Airoli.
Contact: HR Avantika at 9987541821.
Walk-in Interview Timings: 11:00 AM to 5:00 PM.
Minimum education
Bachelor's Degree