Customer Support Executive

About Roboson

Roboson is a consumer technology brand specializing in mother, maternity, and baby-care appliances aimed at enhancing everyday experiences for modern parents. As the brand expands, it seeks a dedicated Customer Support Executive to join its customer experience team.

Role Overview

This position goes beyond simply addressing customer calls; it involves taking full ownership of customer issues, coordinating with internal teams, providing resolutions, gathering feedback, nurturing customer relationships, and ensuring comprehensive support for each customer.

Key Responsibilities

• Respond to customer inquiries via phone, WhatsApp, email, and other support platforms in fluent, professional English.
• Comprehend customer concerns patiently and deliver clear and accurate solutions related to products, usage, troubleshooting, and services.
• Handle and follow up on customer escalations by collaborating with operations, warehouse, service, sales, and management teams, ensuring timely issue resolution and regular updates to customers.
• Actively solicit customer feedback post-purchase and post-service to understand product experience and encourage authentic reviews.
• Maintain positive customer relationships post-sale, manage challenging conversations with professionalism, and pursue issue resolution proactively.
• Keep detailed records of customer interactions, complaints, feedback, and resolutions; prepare regular support reports and identify areas for process improvement.

Candidate Profile

• Fluent spoken English and strong verbal and written communication skills are mandatory.
• Comfortable engaging with customers on the phone.
• Excellent listening, problem-solving, and empathetic skills with patience and politeness.
• Ability to handle escalations calmly and responsibly, exhibiting ownership until resolution.
• Good follow-up, coordination abilities, and attention to detail.
• Basic computer proficiency, including familiarity with WhatsApp, email, Google Sheets/Excel, and office applications.
• Quick learner capable of grasping product information and explaining it clearly to customers.
• Positive attitude and readiness to assume responsibility.

Experience Requirements

• Preferred: At least 1 year in customer service or support roles.
• Fresh graduates with exemplary English and attitude are invited to apply.
• Experience in sectors like D2C, e-commerce, consumer electronics, healthcare, maternity, or baby-care is advantageous.

Ideal Candidate Qualities

• Passion for assisting people and effective communication.
• Empathy, patience, and responsibility-minded approach.
• Consistent follow-up and multitasking with professional communication for premium customers.
• Keen interest in joining and growing with a fast-developing consumer brand for at least one year.

Compensation

Monthly salary ranges from ₹15,000 to ₹20,000 depending on experience, communication skills, and overall fit. The annual CTC varies between ₹1.8 lakh and ₹2.5 lakh. Exceptional candidates may be offered salary towards the higher end.

Why Join Roboson?

• Opportunity to work within a flourishing consumer technology brand.
• Direct engagement with customers providing insights into consumer behavior.
• Experience in customer service, e-commerce, and D2C operational dynamics.
• Scope to take ownership and evolve professionally as the business grows.
• Dynamic workplace with notable learning prospects and potential for enhanced roles.