Technical Support Consultant - Dynamics 365 Customer Engagement
Wellington, Wellington Region, New Zealand · Full Time
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- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
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Job description
About the Role
Fusion5 is searching for a Technical Support Consultant specialized in Dynamics 365 Customer Engagement (CE) and Power Platform, based in Wellington, New Zealand. This role belongs within our Managed Services practice and involves guiding complex customer issues to resolution while providing high-quality, proactive support. The position demands ownership of technical problems, customer relationship management, and delivering outcome-focused solutions across Dynamics 365 CE, Dataverse, and the wider Power Platform environment.
Key Responsibilities
- Take complete responsibility for resolving customer issues from initial diagnosis to final closure, maintaining excellent service quality.
- Troubleshoot and solve technical problems involving Dynamics 365 CE and Dataverse.
- Support platform upgrades, releases, and ongoing system maintenance.
- Work autonomously to minimize dependency on delivery teams.
- Offer clear and understandable communication to stakeholders, translating technical details into actionable insights.
- Identify patterns in recurring problems, risks, and improvement opportunities, proactively preventing future issues.
- Document cases thoroughly including root cause findings and solutions.
- Participate in continuous enhancement of support processes and knowledge sharing.
Candidate Profile
- Technical expertise in Dynamics 365 CE and Dataverse within intricate customer setups.
- Familiarity with Power Platform components such as Power Apps, Canvas Apps, Power Pages, and Power Automate.
- Practical coding experience in .NET, C#, and JavaScript.
- Experience with Microsoft Azure services including App Service, Function Apps, Logic Apps, and Service Bus.
- Advantageous knowledge of web development technologies like HTML, CSS, and TypeScript/JavaScript.
- Relevant Microsoft certifications in Dynamics 365 or Power Platform preferred.
- Strong analytical skills in troubleshooting, debugging, and root cause analysis; awareness of AI tools to enhance diagnostics and support outcomes.
- Experience working in managed services, application support, or a similar customer-facing support environment.
- Self-motivation with the capability to work independently with minimal direction.
- Excellent interpersonal skills for effective collaboration with technical and non-technical audiences.
- Detail-oriented with a strong commitment to delivering excellent customer outcomes.
Benefits
- Engage with diverse clients across multiple industries using cutting-edge technology.
- Flexible working conditions supporting a healthy work-life balance.
- Opportunities for professional growth, training, and career advancement.
- A culture that values trust, collaboration, customer success, and ongoing improvement.