- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 32 minutes ago
- Work mode
- Work from home
- Eligibility
- Only Singapore Citizens or Permanent Residents are eligible to apply.
- Resume
- Required to apply
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Job description
About the Role
Dreamcore Private Limited seeks a PC Technical Support Specialist to provide expert troubleshooting and customer assistance for desktop PC hardware and software challenges. This position entails direct communication with customers, problem diagnosis, and managing cases from start to resolution while working in Singapore. The role demands a hands-on approach and effective collaboration across various internal teams.
Primary Responsibilities
- Deliver technical assistance to customers via WhatsApp, email, phone, and support channels.
- Systematically diagnose and resolve issues related to desktop PC hardware, including CPUs, GPUs, motherboards, RAM, SSDs, power supplies, and cooling systems.
- Troubleshoot software-related problems involving Windows OS, drivers, BIOS/UEFI, connectivity, and system stability and performance.
- Guide customers step-by-step through remote troubleshooting clearly and patiently.
- Evaluate if problems require in-person inspection or can be resolved remotely.
- Manage customer support cases from initial report, diagnosis, repair, replacement to closure.
- Coordinate warranty claims and Return Merchandise Authorization (RMA) with internal teams and external suppliers/manufacturers.
- Regularly update customers about progress, next steps, and estimated timelines.
- Maintain detailed records of support cases and troubleshooting procedures.
- Collaborate with technical, production, warehouse, and operations units to streamline support services.
- Assist with system assembly and component testing when necessary.
- Identify recurring technical problems and contribute to improving support workflows.
Ideal Candidate Profile
- In-depth knowledge of desktop PC components and how they interconnect.
- Proficient in troubleshooting and diagnosing PC hardware/software faults.
- Comfortable working with Windows OS, device drivers, BIOS/UEFI configuration, and common PC software malfunctions; familiarity with Ubuntu is advantageous.
- Competent in assembling, disassembling, and testing desktop PC hardware.
- Excellent verbal and written communication skills tailored to diverse customer technical literacy levels.
- Strong customer service orientation with patience when assisting non-technical users.
- Capable of breaking down technical concepts into simple terms.
- Logical, systematic problem-solving approach.
- Committed to ownership of customer issues through resolution.
- Highly organized with meticulous attention to detail.
- Adept at juggling multiple support cases and prioritizing effectively.
Additional Relevant Experience (Preferred)
- Experience in custom PC building or hardware repair.
- Previous roles in technical support, IT helpdesk, or desktop support.
- Knowledge of hardware warranty and RMA management.
- Customer-facing technical support experience.
- Familiarity with CRM or ticket systems like HubSpot.
- Basic skills in networking, Wi-Fi, and peripheral device troubleshooting.
Additional Information
Formal IT certifications are beneficial but not mandatory. The primary focus is on practical troubleshooting skills, clear communication, and responsibility in resolving client problems. Passionate PC builders with extensive DIY experience are encouraged to apply.
About Dreamcore
Dreamcore is a Singapore-based company specializing in crafting custom high-performance desktop PCs, workstations, and computing solutions tailored for gamers, content creators, professionals, and business users.
If you are enthusiastic about diagnosing PC issues and providing excellent customer support, Dreamcore welcomes your application.