Technical Architect - Salesforce

About Datacom

Datacom integrates technology expertise and talented professionals to help organisations thrive amid rapid change. Serving governments, enterprises, and growing businesses across Australasia, we focus on solving real problems and delivering impactful outcomes for customers and communities.

Role Overview

We are looking for a seasoned Salesforce Technical Architect to lead the design, governance, and continual advancement of scalable, secure, and high-performance Salesforce solutions. This senior leadership role involves owning architectural decisions, setting technical strategy, and ensuring alignment of the Salesforce ecosystem with long-term product objectives, release schedules, and exceptional user experiences. The ideal candidate thrives at the intersection of business and technology, translating complex requirements into clear, maintainable solutions.

Core Responsibilities

• Lead comprehensive solution architecture for Salesforce Industry Clouds and interconnected systems.
• Establish and enforce architectural principles, design standards, and governance frameworks across the Salesforce landscape.
• Design robust data models, security architectures including sharing rules, field-level security, and Shield, alongside integration strategies.
• Advise on build vs. buy vs. configure approaches rooted in platform best practices and business value.
• Architect event-driven and API-focused integration solutions such as REST, SOAP, Platform Events, Change Data Capture, and MuleSoft.
• Provide expert technical guidance during design, proposal, and delivery phases.
• Maintain up-to-date architectural documentation, technical diagrams (C4, UML), decision records, and standards.
• Conduct architectural reviews and drive efforts to identify and remedy technical debt.
• Support product and delivery teams with technical planning, estimates, and risk evaluations.
• Collaborate with multi-disciplinary teams, vendors, and stakeholders to deliver resilient, well-governed Salesforce solutions.
• Mentor developers and technical leads on architectural best practices and Salesforce design patterns.
• Ensure compliance with internal engineering standards, legal regulations, and industry best practices.
• Champion DevOps maturity by advancing CI/CD pipelines, source control with Salesforce DX and Git, automated testing, and release management.
• Promote organizational health and technical hygiene, optimizing platform performance by managing governor limits, large data volume strategies, and asynchronous processing patterns.

Candidate Requirements

• Over 10 years experience in software development or engineering, including at least 5 years dedicated to Salesforce architecture and solution design.
• Proven track record designing complex integrations using REST, SOAP, middleware/iPaaS, and Salesforce event mechanisms.
• Deep knowledge of Salesforce data architecture, security models, and multi-cloud or multi-organization strategies.
• Experience with Salesforce DX and CI/CD tools such as Copado, Gearset, or GitHub Actions.
• Strong ability to create and communicate architectural documentation and technical diagrams to diverse audiences.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Exceptional verbal and written communication capabilities with a neat ability to demystify complex topics.

Highly Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) certification or actively pursuing it.
• Application Architect and/or System Architect certifications.
• Platform Developer II certification.
• Expertise in MuleSoft, Data Cloud, Einstein AI/GPT, or OmniStudio.
• Familiarity with Salesforce Industry Clouds.
• Knowledge of large data volume strategies, Shield Platform Encryption, and event monitoring.
• Experience in government, enterprise, or other regulated sectors.
• Exposure to cloud platforms including AWS, Azure, or Google Cloud Platform.

Culture and Benefits

Join a supportive environment focused on career growth and wellbeing, offering industry-leading learning, certifications, parental leave, and other employee benefits. We foster a workplace culture rooted in curiosity, innovation, inclusion, and meaningful impact, empowering our team members to excel professionally and personally.

Employee Benefits

• Paid parental leave
• 24/7 Employee Assistance Program (DataCare)
• Continuing education opportunities and career development
• Access to leading learning platforms and future skills training
• Recognition schemes celebrating outstanding contributions
• Exclusive employee discounts and financial wellbeing support
• Engagement in work that delivers real-world value