Team Leader

Role Overview

As an integral part of the management team at Dollarama in Dieppe, New Brunswick, the Team Leader assists the Store Manager and Assistant Store Manager in managing daily retail operations to ensure smooth store functionality.

Key Responsibilities

• Leading and supervising store associates by offering guidance and support.
• Managing store merchandising, including shelf stocking and handling shipment unpacking and packaging.
• Upholding exceptional customer service standards throughout the store.
• Performing manager-on-duty responsibilities, such as managing employee breaks, timekeeping, and attendance monitoring.
• Implementing and preserving visual merchandising guidelines.
• Handling customer complaints and resolving issues promptly.
• Ensuring the store maintains cleanliness and adheres to safety standards.
• Managing cash, as well as opening and closing the store when required.
• Participating actively in inventory management and employee training activities.
• Following up on assigned tasks and contributing to staff hiring and performance management.

Qualifications and Requirements

• At least one year of experience in retail operations.
• One to two years of experience in a supervisory capacity.
• Desire and ambition to advance professionally within the company.
• Availability to work flexible shifts, including days, evenings, and weekends.
• Strong leadership capabilities paired with effective communication skills.
• Ability to juggle multiple tasks and prioritize efficiently in a fast-paced environment.

Benefits and Opportunities

• A dynamic and varied work setting promoting engagement.
• Competitive pay and comprehensive benefits package (applicable to full-time staff).
• Company matching pension plan to support financial security (for full-time employees).
• Customized training and onboarding program designed for success.
• Promotion prospects and career development within the organization.
• Full-time designation is achieved after working a minimum of 25 hours per week for 16 straight weeks, with a one-week grace period for hours below 25.

Additional Information

Artificial intelligence tools may be employed as an assessment aid during recruitment but do not make final hiring decisions, which rest with human recruiters.