Team Leader

Role Overview

As an integral member of the management team, the Team Leader supports the Store Manager and Assistant Store Manager in managing day-to-day retail operations at our Laval location.

Key Responsibilities

• Directly lead and supervise store associates, offering ongoing support and guidance.
• Manage store merchandising, including stocking shelves and handling daily shipments' unpacking and packing tasks.
• Ensure consistently high standards of customer service are maintained throughout the store.
• Perform manager-on-duty responsibilities such as monitoring breaks, attendance, and timekeeping.
• Implement and uphold visual merchandising standards to enhance the store’s presentation.
• Handle customer complaints quickly and effectively to ensure customer satisfaction.
• Maintain safety and cleanliness protocols within the store environment.
• Execute cash handling duties as well as store opening and closing procedures when necessary.
• Participate actively in inventory management and staff training programs.
• Follow through on delegated tasks and assist in recruitment and performance evaluation processes.

Candidate Requirements

• At least one year of experience in retail settings.
• Between one and two years experience in supervisory roles.
• Demonstrated ambition to grow professionally within the company.
• Availability to work flexible shifts including days, evenings, and weekends.
• Strong leadership capabilities combined with excellent communication skills.
• Ability to manage multiple priorities and thrive in busy retail environments.

Benefits and Work Environment

• Engaging and varied workplace atmosphere.
• Competitive salary and comprehensive benefits package available.
• Company pension plan with matching contributions.
• Customized training and onboarding programs designed to support your success.
• Opportunities for advancement within the organization.
• Note: Benefits apply to full-time employees, defined as working at least 25 hours per week for sixteen consecutive weeks, allowing one week under the threshold as a grace period.

Additional Information

Artificial intelligence technology is utilized solely as an evaluation aid during recruitment; all hiring decisions are finalized by human recruiters.