Team Leader

Role Overview

As a crucial member of the store management team, the Team Leader assists both the Store Manager and Assistant Store Manager in managing everyday retail operations. This role involves hands-on leadership and operational responsibilities to ensure smooth store functioning.

Key Responsibilities

• Leading, supervising, and guiding store employees effectively.
• Overseeing store merchandising, shelf stocking, and handling packaging/unpackaging of shipments daily.
• Upholding superior customer service quality standards.
• Managing operational duties like manager on duty tasks including staff breaks, timekeeping, and attendance.
• Executing and sustaining visual merchandising standards consistently.
• Addressing and resolving customer complaints promptly.
• Ensuring the store maintains safety and cleanliness at all times.
• Handling cash control and performing store opening and closing procedures as necessary.
• Engaging in inventory management and contributing to training new employees.
• Following up on delegated assignments and supporting hiring and employee performance evaluations.

Qualifications & Experience

• At least one year of experience in retail operations.
• Between one to two years of experience in a supervisory capacity.
• A strong desire to advance within the company.
• Availability to work flexible shifts including days, evenings, and weekends.
• Excellent leadership abilities coupled with effective communication skills.
• Capability to multitask and prioritize in a fast-paced retail environment.

Benefits & Work Environment

• A dynamic and engaging workplace.
• Competitive salary paired with a comprehensive benefits package.
• Participation in a company-matched pension plan.
• Customized training and onboarding programs.
• Opportunities for career advancement within the organization.
• Full-time employment defined as working 25 hours per week for sixteen consecutive weeks, with one week allowed below 25 hours, applicable only to full-time staff.

Additional Information

Artificial intelligence tools support the hiring process exclusively for evaluation purposes and do not make final recruitment decisions; all employment decisions are made by human recruiters.