Team Leader

Role Overview

As a crucial member of the management team, the Team Leader supports both the Store Manager and Assistant Store Manager by overseeing the day-to-day operations of the retail store.

Key Responsibilities

• Providing leadership and supervision to store associates, offering guidance and support to drive performance.
• Managing store merchandising tasks including shelf stocking and handling daily shipments through boxing and unboxing.
• Ensuring that customer service standards are consistently upheld to maintain customer satisfaction.
• Performing duties as manager-on-duty, which includes managing breaks, timekeeping, and attendance tracking.
• Implementing and sustaining the store's visual merchandising standards.
• Promptly addressing customer complaints and resolving issues to ensure a positive shopping experience.
• Upholding store safety and cleanliness protocols consistently.
• Carrying out cash management and executing store opening and closing procedures when necessary.
• Participating in inventory control activities and assisting with training of new and existing employees.
• Following up on assigned tasks and contributing to the hiring process as well as employee performance management.

Qualifications and Experience

• At least one year of experience working in retail.
• Between one to two years in a supervisory or leadership position within retail.
• Strong ambition to advance and develop a career within the company.
• Availability to work varied shifts including days, evenings, and weekends.
• Excellent leadership capabilities combined with strong communication skills.
• Ability to handle multiple priorities simultaneously in a fast-paced, high-volume environment.

Benefits and Work Environment

• A dynamic and stimulating workplace with a diverse team.
• Competitive pay and benefits package.
• Access to a company matched pension plan.
• Customized on-boarding and training programs tailored to individual needs.
• Opportunities for advancement and career growth within the organization.
• Eligibility for full benefits applies to full-time employees defined as those working at least 25 hours per week for sixteen consecutive weeks, with a one-week allowance below 25 hours.

Additional Information

Artificial intelligence tools are utilized during the recruitment process to aid evaluations but do not make hiring decisions; all final selections are made by human recruiters.