Team Leader

Role Overview

Joining the management team, the Team Leader assists the Store Manager and Assistant Store Manager in managing day-to-day retail store functions.

Daily Responsibilities

• Supervise and lead store staff by offering direction and support.
• Oversee store merchandising activities, including stocking shelves and processing new shipments.
• Ensure high standards of customer service are consistently delivered.
• Manage manager-on-duty duties such as handling employee breaks and attendance tracking.
• Execute and uphold visual merchandising guidelines within the store.
• Promptly address and resolve customer complaints and concerns.
• Maintain safety protocols and cleanliness throughout the store environment.
• Carry out cash handling, and assist with opening and closing store operations when required.
• Engage in inventory checks and play an active role in staff training.
• Follow through on delegated responsibilities and participate in recruitment and staff performance assessments.

Qualifications and Skills

• At least one year of retail experience is needed.
• Experience of one to two years in a supervisory capacity.
• A strong drive for career advancement within the company.
• Availability that covers various shifts including days, evenings, and weekends.
• Effective leadership paired with excellent communication abilities.
• Capability to juggle multiple tasks and priorities in a fast-paced retail setting.

Benefits and Work Environment

• Engaging and varied workplace culture.
• Competitive salary and benefits package.
• Company-matched pension plan available for eligible employees.
• Customized training and onboarding programs.
• Opportunities for professional growth within the organization.
• Eligibility for full-time benefits requires maintaining at least 25 hours per week for sixteen consecutive weeks, with a tolerance of one week below this threshold.

Additional Information

Artificial intelligence tools are utilized to assist in candidate evaluation; however, all hiring decisions are finalized by human recruiters and no decisions are made solely by AI.