Team Lead

About PBPartners

PBPartners is the business-to-business division of Policybazaar.com, India's largest online insurance aggregation platform. It aims to support insurance agents, point-of-sale personnel, and other distribution partners by offering digital solutions, educational resources, and access to a diverse range of insurance products including Life, Health, Motor, and Commercial Lines. PBPartners leverages Policybazaar's technology infrastructure, extensive insurer collaborations, and recognized brand to enhance insurance accessibility and distribution effectiveness.

Role & Responsibilities

• Lead a telesales team to ensure smooth operations that meet service level agreements while maintaining high satisfaction for employees and customers.
• Drive daily sales targets focused on business-to-consumer sales and monitor that each team member achieves or surpasses expected performance levels.
• Direct daily team functions by establishing clear objectives and devising call strategies for sales executives in cooperation with clients.
• Maintain quality standards related to job assignments and key performance indicators among team members.
• Manage work attendance and schedules to guarantee appropriate team coverage consistently.
• Address audit-related matters promptly and effectively.
• Serve as the main liaison for any issues or inquiries connected to specific business projects.
• Offer ongoing feedback, coaching, and training to uplift team skills and overall performance.
• Work collaboratively with internal departments to synchronize strategies and boost sales and customer service results.
• Ensure all sales operations and client engagements comply with relevant industry rules and internal policies.

Candidate Profile

Ideal backgrounds include Area Sales Manager, Team Leader, Team Coach with proven experience in B2C sales.

Eligibility

This position is open to any graduate candidate.