Supervisor

About the Role

Queensland Corrective Services invites applications for a permanent full-time Supervisor position based in Townsville, Queensland. This role involves leading a dedicated team within Community Corrections to supervise adults on Community Based Orders and Parole. The purpose is to ensure community safety by guiding Case Managers who work directly with clients to address their risks and needs, thereby reducing re-offending and encouraging rehabilitation.

The role emphasizes cultural competence and respectful engagement with First Nations clients and communities. It offers diverse work environments and opportunities to explore the natural beauty of Northern Queensland.

Key Responsibilities and Duties

• Lead and support Case Managers to effectively supervise clients in the community based on assessed risks and needs.
• Ensure a high standard of community safety through diligent oversight and management of correctional practices.
• Act as an agent of change, promoting rehabilitation and positive behavioural change in offenders.
• Maintain professionalism and accountability as required within the public service framework.
• Possibly work outside normal hours, travel to different locations, or operate from alternative sites as needed.

Required Skills and Experience

• Demonstrated self-awareness and consistent professional behaviour in a correctional environment.
• Resilient with a strong motivation to maintain high standards in frontline service delivery.
• Proficient in administrative and technical skills that support achievement of workplace objectives.
• Commitment to a public service career and associated accountability levels.
• Dedication to community safety goals and the mission to reduce recidivism.
• Passion for addressing the over-representation of Aboriginal and Torres Strait Islanders in the criminal justice system.
• Possession of a valid C class driving licence, which may be mandatory depending on location.

Benefits and Perks

• Competitive salary package including 12.75% superannuation contribution and annual leave loading.
• Access to industry-leading training, support, and opportunities for promotion and professional development.
• Supportive family-friendly policies including parental leave and flexible working arrangements.
• Additional remuneration and incentives applicable to rural and remote work locations.
• Work within a professional workforce dedicated to delivering quality community services.

Additional Information

The organisation values individuals with strong stakeholder engagement, communication, writing, and time management skills, committed to excellent customer service. The role supports a diverse, inclusive, connected, and capable workplace environment. Applications will remain active for 12 months.

Job Reference: QLD/698679/26

Closing Date: Thursday, 10th September 2026

Occupational Group: Community Care