Store Team Lead

About the Role

Join Crocs, Inc. as a Store Team Leader and be a key driver in creating memorable customer experiences in our retail locations. This position entails leading a passionate team and ensuring the store runs smoothly through daily operations including opening and closing, cash management, and maintaining presentation standards. The role requires embracing Crocs' culture of innovation and connection while fostering a positive and high-performing environment.

Responsibilities

• Deliver exceptional customer service by utilizing Crocs' C.H.A.R.M service approach.
• Promote a healthy team culture by actively sharing ideas, giving feedback, and embodying company values.
• Support all store areas including POS handling, customer interactions, merchandising, visual displays, and inventory management to provide an integrated shopping journey.
• Set an example on the retail floor by collaborating with management to meet or surpass sales objectives via targeted selling techniques and customer engagement.
• Coordinate daily team activities by assigning tasks, monitoring progress, and ensuring follow-ups are completed while upholding service quality.
• Act as a brand representative by staying informed about product launches, partnerships, and brand projects, effectively communicating these to customers to deepen brand loyalty.
• Comply with Crocs policies on asset protection, inventory control, and loss prevention.

Candidate Profile

• Applicants must be at least 18 years old.
• A minimum of 2-3 years experience in retail, preferably with leadership exposure.
• Willingness to work flexible schedules including nights, weekends, holidays, and extended shifts; consistent attendance and punctuality are essential.
• A strong motivation to thrive in a dynamic, fast-growing retail setting.

Work Environment and Physical Requirements

• Ability to transport merchandise with appropriate equipment between backroom and sales areas.
• Capability to arrange products on all shelving and racks.
• Comfort with climbing and descending ladders while carrying items.
• Physical strength to lift 30 pounds or more with assistance.
• Stamina to remain on feet and stay mobile across the store for at least 8 hours per shift.
• Capacity to stand, walk, kneel, and balance for extended periods.
• Able to understand and process instructions, reports, and data on computer/register systems and perform data input accurately.

Diversity and Inclusion

Crocs, Inc. is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. Hiring decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected statuses.

Workplace Flexibility

This position follows the 'Resident' work persona requiring 5 days of in-office presence, blending in-person collaboration to enhance teamwork and creativity.