Store Supervisor - Flagship Store

About POP MART

POP MART is a globally leading brand in the trends and entertainment sector, specializing in designer toys and collectible figures. The company fosters creative talent worldwide and operates over 500 physical stores and 2,300 Robo Shops in more than thirty countries, connecting consumers with popular character IPs like MOLLY, SKULLPANDA, and DIMOO. It is expanding its presence in European key markets, including the United Kingdom, focusing on immersive experiences and strong engagement with fans.

Role Overview

We seek a Store Supervisor for our new flagship location in London. The successful applicant will undergo initial on-the-job training at existing stores to gain familiarity with POP MART’s systems, standards, and culture before leading daily store operations. Working closely with the Floor Manager and leadership team, this role involves supervising sales teams, driving sales performance, and ensuring exceptional customer service.

Key Responsibilities

• Assist the Floor Manager in managing day-to-day store functions and step in during their absence.
• Ensure outstanding customer service by promptly addressing queries and issues.
• Lead and mentor sales staff by monitoring adherence to company policies and promoting a positive team culture.
• Collaborate with leadership to meet sales targets and business objectives.
• Oversee stock levels, coordinate inventory corrections, and communicate with merchandising teams.
• Maintain high standards of store visual merchandising and presentation.
• Manage cashier operations including opening and closing protocols.
• Participate in staff meetings to communicate goals and updates effectively.
• Support recruitment, onboarding, and training of new employees.
• Handle administrative duties such as scheduling and sales reporting.
• Be prepared to work flexible shifts, including evenings, weekends, and holidays.

Required Experience and Skills

• Minimum two years’ supervisory or managerial experience in a busy retail or customer service environment.
• Strong leadership qualities with the ability to inspire and develop team members.
• Excellent interpersonal and communication skills for effective customer resolution.
• Commercially astute with sound knowledge of retail operations and performance metrics.
• Detail-oriented with a focus on maintaining high-quality standards in a dynamic setting.
• A passion for pop culture, collectibles, and delivering excellent customer experiences.

Preferred but Not Mandatory

• Familiarity with CEGID point-of-sale systems.
• Experience within the toy or collectibles industry.
• Competency in visual merchandising techniques.
• Ability to speak multiple languages.

Employee Benefits and Work Environment

• Monthly gifts spotlighting new POP MART designs.
• A structured bonus plan linked to company and individual achievements.
• Access to confidential counseling and wellbeing programs through an Employee Assistance Programme (EAP).
• Availability of diverse discounts across shopping, travel, healthcare, and more through an employee benefits platform.
• Training opportunities to develop both professional skills and creativity.
• Regular team-building events to foster collaboration and celebrate achievements.
• 40-hour workweek with seven-hour shifts plus one paid hour for lunch.