Store Manager - Riyadh

About the Role

The Store Manager will be responsible for managing comprehensive store operations including increasing sales, delivering superior customer service, managing staff efficiently, and overseeing inventory to ensure a positive customer experience. This role also involves creating and implementing training programs to enhance the skills and performance of retail staff, thus supporting the store's success.

Responsibilities

• Manage daily store functions such as opening/closing procedures, cash handling, inventory control, visual merchandising, and store cleanliness and organization.
• Boost sales performance by setting clear sales targets, tracking progress, and applying strategies to meet goals.
• Maintain in-depth knowledge of products and services to efficiently handle merchandising, pricing, and promotions to optimize sales and create an attractive, customer-centric store atmosphere.
• Build and nurture positive customer relationships by addressing their issues, resolving complaints, and ensuring customer satisfaction remains high.
• Create and deliver training programs for the retail team, including onboarding, continuous product knowledge, sales skills, and customer service training.
• Collaborate across departments to design training initiatives that align with company objectives.
• Provide coaching and mentoring to store staff related to sales techniques and customer service excellence.
• Monitor retail staff performance on the floor, offer constructive feedback, and evaluate the impact of training sessions.

Qualifications and Requirements

• Minimum of 3 years of experience working in retail.
• Bachelor's degree in a relevant field.
• Strong command of written and spoken English.
• Proven track record as a store manager or equivalent retail management position.
• Prior experience in training and coaching retail staff is preferred.
• Ability to multitask and manage time efficiently.
• Skilled in prioritizing tasks effectively.
• Excellent organizational skills and strong attention to detail.
• Capability to perform well in a fast-paced and high-pressure setting.
• Outstanding communication and interpersonal abilities.

About the Employer

The client is a Saudi Arabian retailer and E-commerce specialist operating since 1997 in home textiles and accessories. They focus on premium bedding and bath linens catering to Saudi customers with a variety of options, dedicated to delivering excellent quality products at fair prices, ensuring accessibility to all customers.