Store Manager

About Costa Coffee

Costa Coffee is a globally recognized coffee brand focused on crafting quality experiences, empowering its employees, and fostering a vibrant and supportive culture. Their values emphasize discipline, progress, warmth, courage, and teamwork, creating a positive work environment for all.

Responsibilities

• Deliver excellent customer service to maintain a strong customer satisfaction culture and improve Net Promoter Scores.
• Engage with the local community to attract and welcome new customers.
• Manage daily sales, profitability, team performance, and employee recognition effectively.
• Create an inviting store atmosphere that encourages repeat visits.
• Lead, train, and develop team members to reach their full potential.

Candidate Profile

• Proven leadership skills with experience in managing and nurturing successful teams.
• Forward-thinking mindset with an ability to focus on strategic growth and long-term goals.
• Ambitious and motivated to contribute actively to the company's expansion.
• Strong commitment to upholding high brand standards as a dedicated representative.
• Ability to perform well in high-pressure environments.

Additional Information and Benefits

• Salary up to A337,000 per annum, permanent role located in St Albans at NEXT, Colney Fields.
• Participation in the Coca-Cola share scheme with matched contributions.
• Employee discount of 50% on all Costa-owned store food and beverages.
• Attractive pension plan with up to 10% matching contributions.
• Quarterly and annual incentive programmes, with potential bonuses up to A310,000 depending on the store.
• Focus on diversity, equity, and inclusion within the workplace.

Contact

For reasonable adjustments or inquiries, please contact costa.recruitment@costacoffee.com.