Store Manager

About Costa Coffee

Costa Coffee is a globally recognized coffee brand committed to delivering excellence, empowering individuals, and fostering a vibrant atmosphere known as the "Costa buzz." With a strong emphasis on diversity, equity, inclusion, and cultural values like Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players, Costa is dedicated to being a welcoming and inspiring workplace.

Role Overview

As a Store Manager based in Blackburn Mall, you will play a pivotal role beyond store management, taking ownership of all operational aspects and defining your success. Your responsibilities will include fostering exceptional customer service to boost positive NPS scores, engaging with the local community to attract new customers, and creating an inviting environment that encourages repeat visits. You will oversee sales and profit management, lead and develop your team members to reach their full potential, and maintain high standards that embody the Costa brand.

Key Responsibilities

• Ensure every customer’s needs are met by nurturing a strong customer service culture aimed at enhancing customer satisfaction and loyalty.
• Actively engage with the local community to identify opportunities for attracting new customers.
• Maintain a welcoming store atmosphere that motivates customers to return.
• Take full accountability for sales, profitability, team performance, and employee recognition.
• Provide training and development to your team to maximize their capabilities and growth.

Candidate Profile

• Proven leadership skills with experience in managing and growing successful teams.
• A visionary thinker who balances current operations with future strategic goals.
• Ambitious and motivated to contribute to the brand's growth ambitions.
• Brand ambassador who upholds and promotes high operational standards.
• Resilient individual who performs well under pressure.

Employee Benefits

• Participation in the Coca-Cola share scheme featuring matched contributions.
• 50% discount on food and beverages at Costa-operated stores.
• A comprehensive pension plan with matching contributions up to 10%.
• Quarterly and annual incentive programs offering potential bonuses up to £10,000 depending on store performance.

Additional Information

If you require reasonable adjustments or have any general queries, please contact costa.recruitment@costacoffee.com.