- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Overview
You are a natural mentor and coach with a passion for supporting others and delivering an exceptional customer experience within the store. Your leadership inspires your team to respond positively and engage enthusiastically with you. Reporting to the District Manager, you hold responsibility for leading, coaching, and developing all team members to guarantee outstanding customer service while implementing corporate strategies. Your role covers the entire store management spectrum including recruiting, hiring, training, customer satisfaction, visual merchandising, and store operations in line with company standards.
Together, these duties contribute to increasing sales, maximizing profitability, and driving success for both you and your team.
Qualifications
- Proven leadership skills with a minimum of 5 years in customer-facing retail environments.
- At least 5 years' experience managing a retail store.
- Confident and assured manner in customer interactions to create a premium shopping experience.
- Strong motivation to achieve excellent results fueled by enthusiasm for customer service and sports products.
- Adaptability and solution-oriented mindset to navigate the challenges and opportunities within a dynamic omni-channel retail environment.
- Advanced cognitive and numerical skills, including problem analysis, decision making, and financial assessment.
- High levels of integrity, ethics, value awareness, and trustworthiness.
- Willingness to work flexibly including evenings, weekends, and holiday periods.
Responsibilities
- Coach and motivate your team to attain peak performance and deliver extraordinary customer experiences.
- Implement standards related to recruitment, onboarding, training, customer satisfaction, visual merchandising, and store operations.
- Take measures to improve key performance indicators to enhance profitability.
- Enhance brand loyalty by empowering the team to offer customers a natural and personalized shopping experience.
- Serve as a liaison among customers, sales associates, store management, and business partners.
- Ensure a strong customer focus through clear and inspiring communication.
- Maintain compliance with all visual merchandising guidelines and standards.
- Demonstrate passion in educating team members about product knowledge and guiding them on utilizing this in customer consultations effectively.