Assistant Manager (m/w/d), Gropius Passagen

Role Overview

You thrive in a retail environment where your passion is coaching and guiding your team to deliver exceptional customer experiences in-store. You are prepared to lead the team across all facets of customer experience management, including store operations, training, staff management, visual merchandising, and asset protection. In the absence of the Store Manager, you take on full leadership responsibilities. Your success is measured by your ability to drive sales and maximize profit objectives for the store.

Qualifications

• Proven leadership abilities demonstrated by at least one year of experience in a customer-facing sales environment
• Confidence and dedication to delivering outstanding customer service experiences
• Driven to achieve exceptional results fueled by enthusiasm for customer interaction and sports products
• Adaptable and innovative in responding to evolving demands and opportunities within a fast-paced omnichannel retail setup
• Performs tasks independently without requiring supervision
• Strong cognitive and numerical skills, including problem analysis, decision-making, and financial assessment
• Maintains high standards of ethics, values, integrity, and trustworthiness
• Availability to work flexible hours, including evenings, weekends, and holiday periods

Responsibilities

• Coach and motivate your team to execute sales that deliver exceptional customer service
• Ensure high customer satisfaction through deep product knowledge and effective collaboration with colleagues to provide excellent service
• Implement sales, customer experience, merchandising, visual presentation, and operational standards
• Act as a liaison connecting customers, sales associates, and store management
• Learn and communicate product expertise and trends to meet customer needs
• Stay informed on product knowledge and emerging or upcoming trends
• Contribute positively to a welcoming and inclusive workplace environment