Assistant Manager (m/w/d) at Alexanderplatz Store

Overview

You are passionate about being where you are needed most and enjoy mentoring your team to deliver outstanding customer experiences in-store. You are prepared to lead your team across all aspects of customer experience including store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume full leadership duties. Your success will be measured by your ability to drive sales and maximize profit goals for the store.

Qualifications

• Demonstrated leadership skills with a minimum of one year in a customer-facing sales environment
• Confidence and commitment to delivering exceptional customer experiences
• Driven by enthusiasm for customer interaction and sports products to achieve remarkable results
• Adaptable and creative in responding to changing demands and opportunities within a fast-evolving omni-channel retail setting
• Ability to perform tasks independently without supervision
• Strong cognitive and numerical skills, including problem analysis, decision-making, and financial assessment
• High ethical standards, strong values, integrity, and trustworthiness
• Flexible availability including evenings, weekends, and holiday periods

Responsibilities

• Coach and motivate your team to achieve sales targets while ensuring outstanding customer service
• Maintain customer satisfaction through thorough product knowledge and collaboration with colleagues for excellent service delivery
• Execute sales, customer experience initiatives, merchandising, visual presentation, and operational expectations
• Serve as a liaison among customers, sales staff, and store management
• Continuously learn and share expertise on products and trends to meet customer needs
• Stay updated on product knowledge, current and upcoming trends
• Contribute to fostering a positive and inclusive workplace environment