Store Manager

Overview

We are looking for a natural leader passionate about people, performance, and customer service to join H&T as a Store Manager. This role offers a chance to work in a fast-paced environment making a meaningful impact in the community while leading the UK’s top pawnbroker and one of the leading jewellery and watch retailers.

At H&T, you will find a supportive culture that values diversity, fosters professional development, and celebrates each team member's contributions.

Salary: £32,000 per year plus the possibility to earn up to £4,000 additional discretionary bonus annually, based on key performance indicators.

Location: Stockton, UK

Working Hours: Full-time with full flexibility across Monday to Sunday.

Key Responsibilities

• Lead, inspire, and coach your team to consistently achieve quarterly objectives and deliver excellent daily performance.
• Create an environment of continuous learning and ensure your team is multi-skilled and customer-centric.
• Set clear standards and role-model service excellence, ensuring customers receive tailored products and services.
• Ensure full compliance with all legal, regulatory, and company policies to maintain a safe working environment.
• Manage financial performance by controlling costs and exploring growth opportunities to maintain profitability.
• Collaborate with the regional team to share best practices and support overall business goals.
• Plan and execute new initiatives efficiently, minimizing disruption for customers and employees.

Candidate Profile

• A genuine commitment to maintaining high standards and delivering exceptional experiences for both customers and staff.
• Excellent verbal and written communication skills.
• Demonstrated leadership skills with a proven track record in motivating and developing teams.
• Previous Store Manager or Remote Manager experience within Financial Services or a customer-facing sector.
• Multilingual abilities are an asset, reflecting the diverse customer base, but are not mandatory.

Benefits

• 30 days of annual leave including bank holidays, increasing to 33 days with long service.
• Option to buy or sell holiday days to better suit personal needs.
• Access to comprehensive private healthcare plans.
• Participation in cycle to work schemes and availability of season ticket loans.
• Competitive currency exchange rates for personal use.
• Substantial staff discounts of up to 25% on jewellery and luxury watches.
• Incentives and reward schemes recognizing your contributions.
• Exclusive offers through partnerships with leading retailers available via an employee perks portal.

Additional Information

No prior knowledge of pawnbroking is needed as thorough training is provided. We pride ourselves on creating an inclusive and supportive workplace where your leadership can thrive and your team feels valued.